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If you need to contact us please do so by email to support@hattyhats.com or alternatively by completing the contact form below. Please provide us with as much information as possible, including any order number (if applicable). Someone from our customer service team will be in touch as soon as possible.

Please send mail enquiries to: Hatty Hats Embroidery LTD, Unit 7, Thimble Farm, Stud Green, Holyport, SL6 2JH, United Kingdom.

Contact Us

We’re happy to answer any questions you may have; if you would like to get in touch with us please fill out the contact form below. Once completed a member of our friendly customer service team will get back to you as soon as possible.

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Customer Services

Mon-Fri: 9:00 am - 5:00 pm
Sat: Closed
Sun: Closed

Email Us: Send us an email

SHIPPING COSTS

Hat Shipping Costs

Standard UK over £75 - FREE
Standard UK under £75 - £3.95
Express UK - £4.95
International - £14.95

Iron on Patch Shipping Costs

Standard UK over £75 - FREE
Standard UK under £75 - £2.95
Express UK - £3.95
International - £9.95

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RETURN POLICY

We offer a 28 day return policy. To be eligible for a return items must be returned and received back at our warehouse within 28 days from the point of sale. Please be aware: we do not accept the return of customised item(s).

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PAYMENTS
We accept the following payment methods:

Credit & debit cards: Visa, MasterCard, American Express, Maestro, Shop Pay, Apple Pay & Google Pay.

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